How Riyo works
Service bookings made by your company or your customer
Riyo allows you to auto-allocate jobs, or have staff or customers book. Save time and gain control.
3-way communication: customer, business and service agent
All parties are kept up-to-date with the services being booked and scheduled – all in real-time.
The service agent completes the job at the agreed time
Customers confirm once jobs are complete and provide ratings and feedback of service agents.
Your customer receives an excellent end-to-end experience
You stay in control of the process that gives customers a lasting impression of your company.
What the Riyo platform can do
Riyo’s logic engine helps your team find the right services resources – quickly and efficiently. The Riyo platform allows you to:
- Automatically allocate services based on pre-defined criteria
- Brings all stakeholders together within the one application
- See real-time progress tracking of services
- Hold payments from your customers to tradespeople until the customer confirms the job as being completed
- Schedule services in advance or book them “on-demand”
- View and manage photo uploads, approvals, and more directly from mobile devices
- Monitor and control the customer experience at each stage of service delivery
Simple but powerful job scheduling
Simplify your job scheduling, rostering and resource allocation. Cut down the manual admin work and save time. The Riyo job scheduler delivers:
- Visibility – gain a clear picture of services being delivered and the service information
- Optimisation – match the customer with the best suited resources. Improve performance with geo-fencing and route optimisation for your service resources.
- Dynamic workflow – easily handle changes in service schedule and delivery with the responsive scheduler
- Improved focus – focus on exceptions and complex tasks
Riyo leverages smart allocation to match resources to services, accounting for criteria such as availability, skills, customer preferences, location, costs, ratings, and much more.
One solution, a whole marketplace
With the Riyo service dispatch software, you gain access to a marketplace of service technicians and tradespersons. You can also allow customers to directly book service agents online while keeping full visibility over job allocation and progress.
With everything managed through one, integrated platform that automatically tracks messages and chat interactions, you’ll gain efficiency and save time. Your team can reduce the calls needed to arrange services for customers while seeing live progress on jobs.
Riyo also gives you improved quality control over services being booked. Customers provide feedback ratings on completed jobs, and statistics on job acceptance rates are visible at any time.
Riyo delivers a seamless, mobile-first experience for your valued customers and gives you visibility and control over the end-to-end process.
Why work with Riyo?
Riyo provides cutting-edge software that is helping service businesses scale and accelerate their success.
Riyo is backed by JCurve Solutions (ASX: JCS), a leading cloud technology solution provider that services Australia, New Zealand, and all of Asia.
JCS is the developer of Riyo service management software and also delivers ERP software (Enterprise Resource Management) and TEM software (Telecom Expense Management) solutions.
Organisations from SMEs right through to growing and enterprise companies are choosing to work with the experienced team of solution specialists at Riyo and JCS.