How is Riyo supporting the requirements of aged care providers?
The global aged community faces unique challenges including complex resource scheduling, specific customer requirements, and the need for greater visibility and traceability of services. When these challenges are met, the result is an exceptional level of service being delivered to your most valuable assets – your at-home aged care customers.
Technology is helping companies to manage resources more efficiently and transparently, and provide a memorable customer experience that exceeds expectations.
Riyo has been designed to help aged care providers save time, reduce costs, work smarter while protecting customers and carers, strengthen their service offering, and deliver that memorable customer experience.
The aged care market currently has:
Legislative changes shifting funding to afford choices to customers
A globally ageing population and increased stay-at-home demand
A business-critical need to maintain the highest levels of safety
These factors have led to an increased range and volume of services needed to support aged care customers. With a modern, Uber-like mobile solution, Riyo is helping providers to deliver home care services in a way that’s more efficient, scalable, and focused on the customer experience.
For Aged Care providers, Riyo brings:
- Quality-control of services and enhanced value to aged care customers
- A seamless user experience for all parties – from the job scheduler, to the carer and customer
- Intelligent automation that reduces the administrative burden and eliminates costly mistakes
Riyo is made for aged care providers that want to:
Take bookings to deliver services at a specified locations and times.
Optimise their schedules to improve the number of jobs that carers can handle.
Deliver real-time progress updates on service bookings to customers.
Maintain quality control with access to rating and reviews of service providers.
Take bookings from a website or social media pages.
Intelligently allocate jobs to the right resources using rules including certifications, language and skills.
Deliver an outstanding mobile-first experience to support brand loyalty and repeat sales.
What makes Riyo stand out?
Riyo enables you to reduce manual admin work, save significant time, and minimise costs. Simplify your scheduling, rostering and carer allocation.
Work smarter with automatic allocation of resources based on pre-defined criteria. The Riyo logic engine helps find the right carer – quickly and efficiently.
Gain a clear view of your services and resources to deliver an outstanding customer experience – every time.
Riyo is the secure, web-based application that uses 256-bit encryption and role-level access to keep your data safe. Riyo meets specific data storage and compliance needs.
Reduce costs, deliver an improved customer experience, and work smarter – with Riyo
How Riyo helps aged care providers save time and reduce costs:
- Efficient reallocation of carers based on cost-effective resourcing rules and route optimisation
- Manages the use, record and payment for carers, incorporating employment rules and award interpretations
- Maximises the number jobs being delivered
- All service details writing back directly to billing and customer records for automated processing
How Riyo helps aged care providers save time and reduce costs:
- Scheduling the right resource based on location, skills, availability and client preference
- Generating visits/services based on client’s preference and needs, creating a client-centric approach
- The ability to record client confirmation and client evaluation data
- Real-time updates of booking and job progress
- Ease of providing service feedback via an intuitive interface
How Riyo helps aged care providers save time and reduce costs:
- Provides carers with a clear view of jobs, waiting to accept, progress and complete them on a mobile device
- Geographic mapping with live view and directions to client addresses
- Record task completions, enter case notes and upload pictures directly into the system
- Easy schedule changes resulting from carer or client absences
- Supports the provision of services for HCP(1) and CHSP(2) packages