Reduce costs, deliver an improved customer experience, and work smarter – with Riyo

How Riyo helps save time and reduce costs:

  • Delivers a seamless, mobile billing process to maximise billing opportunities
  • Efficient reallocation of caregivers based on cost-effective resourcing rules and route optimisation
  • Manages the use, record and payment for carers, incorporating employment rules and award interpretations
  • Maximises the number jobs being delivered
  • All service details writing back directly to billing and customer records for automated processing

How Riyo improves the customer experience:

  • Scheduling the right resource based on location, skills, availability and client preference
  • Generating visits/services based on client’s preference and needs, creating a client-centric approach
  • The ability to record client confirmation and client evaluation data
  • Real-time updates of booking and job progress
  • Ease of providing service feedback via an intuitive interface

How Riyo helps you work smarter:

  • Provides caregivers with a clear view of jobs, waiting to accept, progress and complete them on a mobile device
  • Geographic mapping with live view and directions to client addresses
  • Record task completions, enter case notes and upload pictures directly into the system
  • A healthcare scheduler that easily handles changes from caregiver or client absences
  • Supports the provision of services for HCP(1) and CHSP(2) packages
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