Why do you need service management software?
Arranging technicians, product installations, and services for customers can present some challenges. It’s a vast unknown. Will your customer be dealing with a reliable resource? Will they have a positive impression of the service technician, and of your company? Don’t let the customer experience fall short.
Riyo is an end-to-end service dispatch solution that manages bookings, dispatch, and payments – and keeps you in control at each step. Riyo helps service businesses manage their resources and improve visibility, exceed customer expectations, and regain control of the customer experience.
Common problems that businesses organising services for customers face:
Visibility and communication
Putting your customers in contact with service agents, technicians, and installers can leave you out of the loop.
Are your customers being contacted on-time? Is the quality of those interactions meeting your company’s standard for excellent customer service? It’s time to stop wondering.
Meeting customer expectations
In an evolving, digital market, consumers have growing expectations. They want a seamless, end-to-end experience that’s controlled by one company – the one they initially chose to deal with.
Regain control and ensure interactions are meeting your customers’ expectations.
Control of the customer experience
When managing services or providing customers with online booking options to arrange services directly, how can you effectively monitor progress and ensure the customer experience stays at a high level?
Don’t let a lack of control put a dark cloud over your brand.
Keep it simple with Riyo
Riyo is powerful job management software, simplified, to make managing services quick and efficient. The mobile-first platform handles the full job scheduling and booking, dispatch and payment processes.
Your service people are put in direct contact with customers through the mobile web-based application, providing full transparency with live job allocation and resource tracking. Communications happen through Riyo’s private network, which also automates text message notifications between parties.
Tradesmen and service people can be added to your network at any time, giving your business instant scalability to meet changing demands – and without the need for increasing permanent headcount.
Riyo works on any mobile device and is easy to service people to pick up and use straight away. Your service resources can even add expenses to jobs while on site, gain customer approval in real-time, and have customers rate their experience on job completion.
Benefits of Riyo service management software include:
Leverage the instant scalability of Riyo and adapt quickly to seasonal, industry and unexpected demand changes.
Remove double handling to make your operations more efficient and cost-effective. Bookings, updates and payments are all managed by Riyo.
Increase word of mouth referrals and customer retention with cutting-edge technology that delivers excellent customer experiences.
Maintain control and visibility of the customer experience with live updates between your service people, your customers and your business.
Remove ongoing system maintenance costs – Riyo is a cloud-based platform that doesn’t require specific IT infrastructure to get started.
Provide a seamless, mobile-first experience that’s fast and simple to use, making life easier for you and your customers.
Scalable service management software with big benefits
Riyo is a scalable solution for companies of all sizes – from SMEs right through to national retailers and enterprise organisations. Businesses using Riyo are experiencing significant benefits include:
- Having the option to auto-allocate services, schedule in advance, or organise ad-hoc services
- Reductions in manual processing time and effort spent chasing service resources
- Real-time visibility is gained, giving control of service management back to the seller
- Time-savings as staff no longer need to chase up tradespeople on behalf of customers
- Improved service delivery that increases brand loyalty and sees more repeat purchases from customers
