Booking is flexible and available 24/7, providing immediate confirmation to assure customers that the correct service agents have been allocated promptly for the job request. Get a real-time, birds-eye view of your entire operations, and assign the right people at the right time for the right job.
Both auto and manual allocation are available within Riyo, ensuring resources are maximised and job requests get the necessary attention. Staff can utilise the automated allocation feature of Riyo or use the platform to identify available resources based on location and skill.
Knowing your available service resources gives you the ability to re-arrange bookings if necessary. Service agents have specialisations, and some jobs will demand a specific set of skills. Riyo’s Resource View feature makes resource and booking management significantly easier for the scheduler.
Customers that need recurring services require more attention compared to one-time job requests. Riyo’s Customer View feature provides quick and straightforward access to allocated resources enabling schedulers to re-arrange bookings when necessary and identify the right service resources for that job.
Inefficient routing adds to the service agent’s travel period. Riyo’s route optimisation feature arranges and re-arranges bookings based on the most optimal route enabling faster service delivery and greater customer satisfaction.
The scheduler, resource, and customer are all notified about job status and progress on the platform in real-time – from booking to completion. End-users can also chat within Riyo, ensuring clear communication across the service delivery process. Chat history and audit trails are also available.
Riyo allows modification of text and content within the platform to suit a specific industry or language with multi-lingual support. Riyo can be utilised in many different countries across several industries.
Manage multiple tasks more efficiently. The platform allows for creating relationships between tasks and sub-tasks, simplifying job and resource allocation for the scheduler.
Riyo automatically calculates contractor fees. Percentages between the contractor and the business are defined and split while setting up sales items, eliminating manual calculations.
Customers can get a real-time view of the service resource’s location – they do not need to contact the service provider to know the resource’s whereabouts. Riyo informs the customer when they can expect the resource to arrive, allowing them to prepare for the service.
Documentation is simplified through customisable, mandatory forms. Customised digital forms can be set up and filled out by resources at any stage of the service delivery, eliminating manual administrative work and ensuring compliance.
Quotes and invoices can be generated onsite, saving time and creating a phenomenal customer experience. You no longer need to put these together manually offsite.
Payments for completed job requests or services are collected immediately by Riyo. Onsite payments are now more secure, efficient, and convenient.
Get real-time customer feedback and ratings. Gain access to vital information on customers’ preferences, service delivery feedback, and other crucial comments regarding the service.